What is The Kindred Guide?
The Kindred Guide is a gentle, grounding space offering compassionate listening sessions and supportive digital resources. It’s not therapy: it’s warm presence, intention, and care.
Are your sessions therapy or counselling?
No. My sessions are not therapy, counselling, or mental health treatment.
They are peer support based, grounded in deep listening, empathy, and lived experience.
Who are your sessions for?
Anyone over 18 who wants a calm, supportive space to breathe, reflect, and feel heard.
Many of my clients are neurodivergent, sensitive, or navigating overwhelm.
How do I schedule my session?
After your booking & purchase, you’ll receive a confirmation email with Teams Meeting Link.
You can choose a slot that suits your rhythm and energy.
What if I need to cancel or reschedule?
You may cancel or reschedule up to 24 hours before your session at no cost.
Cancellations made within 24 hours, or missed sessions, are non‑refundable.
What is your refund policy?
If you cancel more than 24 hours in advance, you may request a refund.
If I (your support person) need to cancel or reschedule, I’ll let you know as soon as possible.
You may choose a new time or receive a full refund, regardless of notice period.
Do you offer crisis support?
No. I’m unable to provide crisis or emergency support.
If you’re in immediate distress, please reach out to local emergency services or a crisis helpline in your area.
How is my privacy protected?
Your privacy is deeply important to me.
I only use the information you provide to fulfil your order and support your session.
I keep minimal notes (if any), and they are deleted once no longer needed.
Do you work with international customers?
Yes, warmly.
I’m based in New Zealand, but my services and digital items are available worldwide.
What if I’m unsure whether a session is right for me?
You’re welcome to message me.
I’m happy to gently clarify what I offer so you can make an informed, comfortable choice.
your name, email, and postal or billing information (if applicable)
details of the product or service you purchased
information you choose to share in messages, forms, or sessions
I use your information to process orders, communicate about sessions, provide support, and meet legal obligations. I do NOT use your information for marketing unless you explicitly opt in.
I offer peer support and compassionate listening, not clinical mental health services. I do not diagnose, treat, or keep clinical records. any notes taken are minimal and deleted when no longer needed.
I only share information with necessary service providers (like payment processors) or as required by law. I do NOT sell or share your information for marketing.
I retain information only as long as necessary for service delivery, order support, or legal obligations. Session notes are deleted securely after use. You may request deletion at any time.
Access your personal information
Request corrections or deletion
Withdraw consent for use
I take reasonable steps to protect your data from loss or unauthorized access, including secure storage and timely deletion of session related notes.
Based in New Zealand, I serve customers worldwide and support relevant international privacy standards like GDPR.
If you have questions, please reach out via the contact details on this site. I am the data controller of your personal information.
kindredguide@gmail.com